Refund policy

At Grace Held, we want every order to arrive just right. Because our physical products are made to order just for you, we can't accept returns for a change of mind. But if something arrives damaged, defective, or incorrect, we'll make it right. Details for each type of item are below.

Digital Interactive PDF

Because this is a digital product delivered instantly, digital purchases are generally non-returnable and non-refundable once downloaded or accessed, except where required by law. If you're having trouble accessing or downloading your file, contact us and we'll help you get it working.

Premium Spiral-Bound Edition

Each spiral-bound journal is printed to order. If your copy arrives damaged, defective, or incorrectly printed, contact us within 14 days of delivery with photos of the issue and we will arrange a replacement or refund. Because these are made to order, we're not able to accept returns for reasons other than damage or printing defects.

Paperback Edition

Each paperback journal is printed to order just for you. If your copy arrives damaged, defective, or incorrectly printed, contact us within 14 days of delivery with photos of the issue and we will arrange a replacement or refund. Because these are made to order, we're not able to accept returns for reasons other than damage or printing defects.

Apparel & Home Goods (T-Shirts, Sweatshirts, Hoodies, Mugs & Blankets)

These items are made to order just for you by our print partners. If your item arrives damaged, we will send you a free replacement. Email info@graceheld.com within 30 days of delivery with your order number and a photo of the damage.